SENIOR CLIENT ADVISOR (FASHION)

Luxury retail company in Düsseldorf

For our client in the LUXURY RETAIL sector, we are looking for a motivated Senior Client Advisor for the branch in Düsseldorf.

All personal formulations are to be considered gender-neutral.

Tasks:

  • Professional 360° advice for customers
  • Customer loyalty; building long-term customer relationships
  • Representation of the brand
  • High customer orientation
  • Enthusiasm for the product ranges
  • Shared responsibility for the economic result of the branch
  • Achievement of business and merchandise management KPIs
  • Vision for sales potential, including in the area of omnichannel services
  • Close cooperation with superiors at the branch and company headquarters
  • Clienteling, storytelling
  • Co-organization and participation in events

Requirements:

  • Completed vocational training or studies
  • Several years of professional experience in premium or luxury retail, ideally in the fashion industry
  • Passion for retail, luxury customer service and customers
  • Excellence in the area of customer experience
  • Sales affinity
  • Sound retail KPI knowledge
  • Strong analytical and organizational skills
  • Excellent communication and social skills
  • Results-oriented approach and good business sense
  • Strong problem-solving skills
  • Willingness to work flexible hours
  • Affinity for fashion, beauty, premium & luxury
  • Positive attitude and motivation

If you are interested, please apply using the following form.